Complaint reporting

Our company operates an internal quality management system, which includes the effective and correct investigation, handling and prevention of any complaints from participants.

We believe in the value of feedback, so anyone is welcome to make a complaint.

We are proud of the high ratings of our products, however, if you still have a complaint, you can use the following options:

Any participant can register a complaint on the spot by providing the following information H-5800 Mezőkovácsháza (Hungary), Vásárhelyi S. u. 35 or in electronic form by email to visszaeles@huntoll.hu

  • Name
  • Nature of the complaint (infrastructure/professional content/information/contact management/other)
  • Detailed description of the complaint
  • Compensation/resolution requested

What happens after you register a complaint?

We aim to address and resolve complaints as soon as possible, following the process below:

  • We will notify you within 7 working days of the expected time and process for receiving and handling your complaint.
  • The complaint will be assessed by a designated colleague, who will assess the legitimacy of the complaint and provide detailed reasoned information on the outcome of the assessment, which may take up to 30 working days.
  • If you are not satisfied with the outcome of the complaint handling, we will try to find a solution to the problem in person or online.
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